Refund policy

Refunds and Return Policy

Thank you for shopping at Aurum Boutiques. We want to ensure a smooth shopping experience for you. Please read our policy below regarding returns and refunds.

7-Day Return Window

  • You have 7 days from the delivery date to request a return.
  • Refund requests and returns will not be accepted after this 7-day window has passed.

Eligibility for a Refund

We accept returns for a full refund under only two specific conditions:
  1. Unopened Items: The product must be completely unopened, unused, and in its original, sealed packaging.
  2. Damaged Items: The product arrived damaged or defective due to an error on our part.

Free Return Shipping

  • We cover the cost of return shipping for eligible returns (unopened items within 7 days, or items damaged by us).
  • Please contact us to receive a prepaid return shipping label. Do not send items back without this label.

Refunds Only

  • We operate on a refunds-only policy.
  • We do not offer product exchanges or store credit.
  • Once your return is received and inspected, your refund will be processed back to your original method of payment. Please allow 5–10 business days for the credit to appear on your statement.

Damaged Goods Claims

If your item arrived damaged due to our error, please contact us immediately within the 7-day window at support@aurumboutiques.com Please include your order number and clear photographs of the damage so we can fast-track your refund.

How to Start a Return

To start a return, please email our support team at support@aurumboutiques.com within 7 days of delivery. If your return meets our conditions, we will send you a prepaid shipping label and instructions on how to send your package.